Cub Cadet
Cub Cadet Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cub Cadet has 1.5 star rating based on 303 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Cub Cadet to a friend or colleague.
- Rating Distribution
Pros: Looks nice, Good engine, Power.
Cons: Customer service, Junk, Poor product.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cub Cadet has 1.5 star rating based on 303 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Cub Cadet to a friend or colleague.
- Rating Distribution
Pros: Looks nice, Good engine, Power.
Cons: Customer service, Junk, Poor product.47% of users think that Cub Cadet should improve its Customer Service.
65% of users say that they won't use Cub Cadet in the future for similar services or products.Recent recommendations regarding this business are as follows: "There are lots of other brands out there. Pick any of them other that Cub Cadet.", "Buy elsewhere", "Don't even think of buying Cub Cadet! A waste of money!", "Do not buy the same snowblower engine that is did", "never buy from this business and never buy a cub cadet".
Most users want Cub Cadet to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Cub Cadet Reviews
"Engine problems less than a year after purchase"
Bought a ZT1 zero turn mower. Used less than a year, stored in heated barn over winter, barely starts now and blows smoke like crazy. Only runs with the choke...
Concord, North Carolina
Bad battery purchased 06/20/2024 23 hours of service.
And I have to purchase a $86.00 dollar battery thats only going to have a 90 day warranty I mean really thats not good at all for a agm battery I mean its not a standard leaded battery and I can purchase 2 of the standard batteries so what good is a warranty on the mower and the extended warranty if you cant get anyone to call you back from the dealer and seems the battery should have a better warranty. I had a craftsman yts3000 for 14 years and purchased 2 batteries other than the one that came with it. Cub cadet Xt1 lt46 has not been up to par but I will be checking on getting a refund for that extended warranty $385.00.
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Verified ReviewerEngine problems less than a year after purchase
Bought a ZT1 zero turn mower. Used less than a year, stored in heated barn over winter, barely starts now and blows smoke like crazy.
Only runs with the choke on and no service center within hours of me.
Based on the other reviews, I was lucky I got to mow the yard at least once before needing to purchase a new machine. Cub Cadet should just cut their losses and close.
- Cheaply made
- Immediate issues
- Engines are terrible
Preferred solution: Full refund
User's recommendation: There are lots of other brands out there. Pick any of them other that Cub Cadet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Blondgal714@***.com
I recently purchased a 2025 Cub Cadet 46-inch cut; I had a 2006 Cub Cadet that has served me well for 19 years. If I was not pleased with the former mower, I would have chosen another manufacturer.
My complaint is that an hour meter is not on the unit— for the price of these machines, I would think that you could include one on the unit; now I must buy one for $45 and install it myself.
Many reviews online also express consumer dissatisfaction with the company omitting the hour meter. I will be reluctant to refer friends to purchase a Cub Cadet based upon your decision to omit the hour meter.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brampton, Ontario
Can clear snow faster by hand than with Cub Cadet snow blower
We've had this 24-inch, 2-stage, 208cc snow blower for a few years now. It had a good rating by Consumer Reports.
From the first day, there were issues. Poor assembly left the chute extremely hard to control. It was difficult to start even when meticulously following directions. It bogged down in medium weight snow - forget about doing plow piles.
What a piece of crap! Can't wait to get rid of it.
The only problem is that we're retired; snow blowers are very expensive. Maybe next year.
User's recommendation: Don't even think of buying Cub Cadet! A waste of money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFaulty engine on snowblower
My snowblower model is 31AH5DVU710. I believe the engine is faulty and it does not idle normally.
I have troubleshooted this. I have called Cub Cadet and I have rebuilt the thing. The problem is that Cub Cadet claims they built it to only run under a load and that it is not designed to idle and that it will not run on idle. The only time the engine will not turn off is when it is pushing snow.
Basically, the way Cub Cadet tried to cover this up is by making the choke switch turn halfway, and that is supposed to limit the amount of air going into the carburetor so it can idle without turning off.
But unfortunately, the solution does not actually fix the problem and it will not run on idle. The snowblower engine is faulty, and any customer who bought this should be entitled to a whole replacement of the product for a new one that is a different engine that is not faulty.
Preferred solution: Full refund
User's recommendation: Do not buy the same snowblower engine that is did
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFreedom Power Equipment
The owner constantly lies about everything.
Price, operation, billing and no return for a total piece of crap snowblower.
Preferred solution: Full refund
User's recommendation: never buy from this business and never buy a cub cadet
Blachly, Oregon
Order taken, money taken. Not processed
I placed an order for a $79.99 tune up kit for my cub cadet and they took the money out of my account and didnt place the order!! And I specifically asked that it be shipped on time so I would have it in time for some much needed repairs.
Now Im stuck with no parts and my money is being returned to my account so I have to go through this process again. Youre right Im really pissed
User's recommendation: Buy elsewhere
Shreveport, Louisiana
Half off zero turn mowers... only a very small line
Went to buy zero turn mower yesterday..by the time i got to the home depot service desk all 3 mowers were gone...i went online to buy one by the time i got yhe order filled out it to b was gone...im just wondering if you by chance had any that are half off...thank you
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Verified ReviewerPoor quality and customer service
I have had my ZT2 50' for almost 2 years with 260 hours. In that time, it has cost 5 spindles ($125 each), 6 sets of blades ($80 per set), and a hydro pump broke at the cross tie.
The mower has always missed grass when mowing (the Cub dealer says that's normal); the ride is very rough. A headlight fell out after 3 hours of use (the dealer refused to fix it), and the $700 bagger does not stay tight. It has fallen off multiple times and has always required a bungee cord to stay closed.
Customer service does not respond to emails, and the phone number has hung up after over an hour of waiting more than 5 times. Do not buy Cub.
- It runs
- Constantly breaking
- Deck design
- Noise
Preferred solution: Repairs, a proper working machine, reimbursement, contacted
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Warranty issues
Company fixed the issue and I have been provided with apology. They paid for the repairs
I had it delivered on April 13th, 2024. I was able to cut my grass two times, and on the third attempt, the mower just stopped running while I was cutting the grass and barely let me park it. It would no longer go into cut mode; it was cutting itself off and would not stay cranked for more than three seconds. Once parked a few feet away on my concrete deck, I noticed that it began to leak oil.
I went to Home Depot, and they said because it was beyond 30 days to call Cub Cadet. I called the number provided and held for 1 hour and 45 minutes, but never spoke to an agent. The recording stated to use the receipt and gave me the number to the nearest repair shop, Woods in Clinton, Mississippi. I had it towed there.
It's been there for a month, and every time I check in they tell me that they haven't been able to reach Cub Cadet. I paid over $2400 for this lawnmower. I'm a single mother. This was a big purchase for me.
I bought this mower to not have to pay anyone to cut my grass. Now, I've bought a lawnmower just two months ago, cut my grass twice, still paying for it, and I'm paying to have my grass cut. I have a large yard so paying the $150 that I've had to pay twice since my mower has been in the shop and I'm getting ready to pay again this week is diabolical. I've called Cub Cadet several times since my mower has been in the shop, waited at least an hour each time, and have only spoken to an agent once.
I was placed on hold and transferred after waiting 1 hour and 15 minutes and after waiting another 1 hour and 25 minutes, I never spoke to another person. There's no way that a brand new lawn mower should just fall apart in less than two months and after two uses. I can't afford to waste money. I want a full refund or a brand new lawnmower.
I heard such good things about Cub Cadet, and I was so excited to make this purchase. I just don't want to continue to regret it.
- Lost money
Preferred solution: Full refund
I have cheated by esty member . They are taking orders and getting commission.and guide me also do that I deposit my money to it and I lost my money .
Because they didn’t tell.
But they are earning commission from me . But they didn’t help me to take back my money return
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liverpool, Ohio
Resolved: Order not shipped
The finance company finally contacted Cub Cadet and removed the charge from the credit line.
5/8/24 Called CC to find out when the tractor would be shipped.
They said the financing cancelled it as I was not approved. Called TD financing and was told it was approved and the issue was with CC.
5/13/24 Called CC and let them know what the financing company said. They said it was on the financing company side and there was nothing they could do. Called TD bank and asked them to contact CC so this could get resolved.
Was told that I was responsible for the payments as they had already paid Club Cadet. Sent an email to CC with all the info.
5/15/24 Called CC and told them that the financing company stated they have already paid CC and that I was responsible for the loan. They again said it was the finance company that did not approve me. Sent CC another email with a number to call TD Bank and clear this up.
No one has responded since.
I have tried to get them to talk to each other in order to clear this up but TD bank will only wait on hold for three minutes and it typically takes at least an hour with CC.
I have provided CC with the phone number for TD Bank to clear this up and they apparently won't call them either. If they would just communicate with each other, this issue would have been cleared up already.
- Once you get to a person
- Most are nice
- Takes hours to speak to someone
- Will not be proactive
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use TD Bank financing. Club Cadet not Repsonsive
Update: Someone called and left me a message telling me that there was nothing they could do. They could not call the financing company as it was my account.
Then they sent an email stating they called. I sent back a rather cranky email and have not heard back. The financing company told me to have them call their Merchant Services and gave me the number to Merchant Services. I gave this information to Club Cadet and their response is still, we cannot do anything.
So, I ordered a product not sent. They received payment from the finance company for a product that I never received and they respond that they can do nothing about it. How is this even an answer? Why don't they send me what I ordered if they have been paid?
I have sent them the invoice that is sitting in my online account. This is the worst company I have ever dealt with.
I cannot imagine what anyone does when they have an issue with a piece of equipment they purchased. Wait on the phone until someone answers in an hour or two and then be told, hey, there is nothing we can do.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMower blades
Purchased my cadet ultima zt1 in March 2023. Since purchased Ive mowed my lawn 5 times.
After the second time I had to purchase new blades due to vibration and the fact they were half gone. I have a lawn not a rock garden, after the 4th time I had to purchase another set of blades which again half gone!!
I again purchased another set of blades and now need another set. At $50 a pop Im really struggling to find a decent reason to keep this crap product
- It mows my lawn good once
- Crap blades
Preferred solution: Lifetime supply of blades if they can’t make a reliable product! Or a reasonable solution…
User's recommendation: Steer clear find another brand mower!!
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Verified ReviewerResolved: UNABLE TO CONTACT CUSTOMER SERVICE OR GET TRACKING INFO FOR ORDER # D0544705P1
Company fixed the issue and I have been provided with apology. Cub Cadet emailed me and shipped missing items.
I have not had any success in reaching ANYONE after all these attempts.
I place an online order 7/17/24, details below.
I received two shipments but I still have not received the third shipment with the remaining three items (spark plug, fuel filter and oil filter). When I track that last shipment it says,
Estimated delivery:
UPS doesnt have possession of the package yet.
Estimated delivery date will be available as soon as we get the package.
I have never had a customer service experience this horrible. I will not ever buy anymore Cub Cadet products and will tell everyone I know not to!
- Horrible customer support
Preferred solution: Deliver product or service ordered
User's recommendation: Do not but Cub Cadet products and if you have to buy parts, buy them locally through a dealer or big box store!
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Verified ReviewerWorst customer service ever!!!
Ordered a part for my zero turn two months ago! Didn't know it was on back order.
The number they give you to call is not the number you need to cancel orders. I found that out after about two weeks of calling and listening to music for over an hour! Of course, the phone mysteriously hangs up every time after the hour is up! When I finally reach a human, they tell me they can't do anything because of how the order was placed and gave me another number!
A week later of multiple calls and hour long waiting to this new number, I reached a real person. He canceled the order, gave me a confirmation number and lo and behold, a part shows up two weeks after that call and the money was deducted from my account! But my order was supposed to be canceled!? And I can't even reach a real person to find out what the *** is going on!
Unbelievable! I would give them a negative zero if I could!
- Equipment looks good
- Worst customer service ever
Preferred solution: Full refund
User's recommendation: Screw this bootleg company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrap blades
I have the Cub Cadet Ultimate zt1 42 deck and Ive mowed my lawn 5 times since March 2023. I've gone through 3 sets of blades using cub brand blades and Im over it. At $50+ a pop I should just hire a landscaper..
- Blades cut once
- Blades wear out extremely fast
Preferred solution: A comprehensible solution
User's recommendation: Buy a different brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReport an issue about my mower. I bought it in September 21, 2023. see more details.
I bought a zero turn ZTS1 MOWER September 21, 2023. when I got it home the emergency brake lever *** came off in my hand, I started to mow and the emergency brake rod came off and I had to get under and put a pin tin the rod.
I have mowed with mower for less than six month and to add to the problems when I first bought the mower, now the the Solenoid is going bad.
I call Progressive Tractor, 18044 Lee Hwy, Abingdon VA 24210 where I bought my mower and ask them about the Solenoid.
It take me 1 1/2 hours to drive to Abingdon, VA.
I know the mower is under warranty and ask them to send me a solenoid so I could install it my self and said I would have drive a round trip for 3 hours. But they said they ship one for $55.00.
I have other issues with the mower myself so I would not have to make that 3 hour trip.
Can you help me out with a new solenoid.
You all must be make disposable solenoid.
I don't if I can recommend Cub to others.
I live the way the
- Good mower
- Bad parts
Preferred solution: a new solenoid for Cub Cadet zero turn mower.
About
, , , ,
Cub Cadet is a company engaged into building premium outdoor equipment. At the present time, the company offers the homeowners Lawn Tractors, Garden Tractors, Zero-Turn Tractors, Walk-Behind Mowers, String Trimmers, Backpack Blowers and more. Cub Cadet is a registered trademark. Cub Cadet Yanmar creates compact tractors of difference kind. Cub Cadet Commercial delivers innovative equipment, services and premium products to landscape professionals and commercial cutters. The mailing address of the company is PO Box 1386 Kitchener, Ontario N2G 4J1. The customer service of the company is available at 519 571-2345 or via email cubinfo@cubcadet.com.
Cub Cadet is ranked 364 out of 3632 in Equipment category
USA, Worldwide, Europe
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