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Pissed Consumer Interviews ?

So we bought a brand new Cub Cadet system in May, 2017 from Tractor Supply in Merrimack, NH. Wife and I are both over 60 and pushing lawnmowers and shoveling snow are just not in the cards for us any more. Initially, things were fine, but after a couple dry weeks I went to mow the lawn and immediately was covered with dust and lawnclippings, down my back, in my face, eyes....it took a few days but found that the cover for the lawn bagger was NOT fitted properly, and the molded plastic cover was allowing debris to blow directly at me. After several phone calls to Cub Cadet (MTD) I was connected with Bob Schuck, who is supposedly a manager.....after not being able to mow our yard for most of the 2017 season, we finally received the replacement top cover, but now is has already snowed once.....so obviously will not know if the cover actually solves the problem or not until next year (20180 So NOW, we are in December and the first snow storm has arrived....we took painful stepps to assure every aspect of the snowblower assembly was correctly installed.....but none of that matter....less than 1/2 way through the storm the blower/auger stopped rotating....nothing is broken, nothing has popped out of place or off the pulleys.... Well guess what.....the stupid machine designers apparently went with the cheapest, weakest main drive belt they could find, and it is NOT heavy enough to handle the driving of the augers once they get loaded with snow.....so the only way to use it is to cut 6" or less wide paths through the 4" of fluffy snow, while moving the tractor at less than a snail's pace..... I have already sent more than a couple emails to Bob Schuck, at Cub Cadet, as well as talking to the Tractor Supply store manager in Merrimack (Bryan), but neither of them has had the courtesy to call me back.......... This is NOT over......I did NOT spend nearly $4000.00 for a useless paperweight...........
Purchased the XT-3 in December, 2016. Paid over $5000 for the mower. have replaced the mower belts 5 times so far this year. get small twigs - 1/8" diameter get caught up into the pulley. Dealer and the Tech Dept told me not to mow over branches and twigs. Rake the yard. We have 4 acres - rake it every week? Per the Tech Dept - the mower was only designed to cut grass - not handle small twigs/ branches. Unfortunately we have lots of trees - sounds like i will need to trade this unit. Belt costs of $300+ per year are not acceptable. Plus add on that the spring to move to loosen the tension has about 100 lbs of tension on it. I'm not a small person but i have to use several different tools to get this spring to move for belt installation. Almost a safety hazard unless you take the unit to the dealer to replace the belts. The mower has a design flaw. Appears that it needs some kind of guard to keep random things from getting into the pulleys. I bought the mower because we have a lot of mowing to do. We ran a small John D tractor for 4 years before I bought this. We never had a problem with mower belts breaking on the JD unit. It was not a commercial unit - a GL 120. Don't buy Cub Cadet - poor mechanical design and no support for technical issues.
Cub Cadet LTX50 Lawn Tractor
Cub Cadet LTX50 Lawn Tractor
Cub Cadet LTX50 Lawn Tractor
My PTO clutch went bad. I ordered one from the Cub Cadet website ($319.00) along with a new bolt ($8.00). The new bolt was too big to fit even though the part number matches their exploding diagram, so I used the old bolt. The new clutch performed well the first day....
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2.0
I liked
  • Power
I didn't like
  • Being blamed
#1361148
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I will not ever purchase another Cub Cadet because the mowing belt keeps jumping off, and it is difficult to put back on. Before you ask, yes the belt is new, and yes it is the correct one. Never again.Never again.Never again.Never again.Never again.Never again.Never...
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2.0
#1361038
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Purchased an LTX 1042 KW new in 2015. The owner’s manual states “the transmission is sealed, the fluid is good for the life of the machine”. Therefore there is no way to either check the level or add to it. Within 25 hours of use the Tuff Torq transmission shuddered to...
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#1359046
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I purchest a 2016 cub cadet 750 challager crew in april of 2017 the problems started the day i brought it home had less them 10 miles on it when the o2 sensor blew out of y pip took 3 weeks to get fixed. Got it home again could not get it to go into reverse with out in...
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1.8
#1354681
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Cub Cadet - One of my blades broke off a 7-8” piece and broke deck

Cub Cadet - One of my blades broke off a 7-8” piece and broke deck
Cub Cadet - One of my blades broke off a 7-8” piece and broke deck
9/11/18, I had just started mowing my grass and within 3 minutes my mower started vibrating really bad and I disengaged the blades and drove it up to the garage jacked it up and saw one of the blades was missing a 7-8 “ piece off it and part of my deck at the discharge hole was broken!!! Never in 40 years of cutting grass have I ever seen a blade break off a piece like that!!&
1.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Warranty
Website
#1352971
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Just bought cub cadet xt1 42 inch cut riding mower this spring and the back wheel on deck broke

Just bought cub cadet xt1 42 inch cut riding mower this spring and the back wheel on deck broke
No answer on the phone
3.5
Details
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1351972
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WE PAID CASH FOR A CUB CHALLENGER 750 ON MARCH 19, 2018 SINCE THEN THE UNIT HAS BEEN IN THE SHOP 6 TIMES. WE WANT A REPLACEMENT CORPORATE TELLS US TO CONTACT DEALER, DEALER SAYS CONTACT CORPORATE. I AM GOING TO CONTACT AN ATTORNEY IF SOMEONE DOESNT RESOLVE THIS ISSUE....
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1.0
#1351425
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The XT1 review that Cub Cadet wouldn't post!
The XT1 review that Cub Cadet wouldn't post!
The XT1 review that Cub Cadet wouldn't post!
The XT1 review that Cub Cadet wouldn't post!
The following Review is My Opinion! DO NOT WASTE YOUR MONEY. This is not a quality product! I have less than 2 hours on my new Cub Cadet XT1 and it is not designed as advertised. I hate it and regret buying it. Do not waste your money on the single cylinder engine. Do...
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1.1
Valley City, Ohio
#1350921
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DO NOT WASTE YOUR MONEY! This is not a quality product! I have less than 2 hours on my new XT1 and it is not designed as advertised. I hate it and regret buying it. Do not waste your money on the single cylinder engine. Do not waste your money on this poor quality...
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1.0
#1350912
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never. ever purchase a cub cadet product. worst customer service i have ever experienced. on top of a garbage product. steer clear. spend your money elsewhere. forgo the headache. the worst customer service ever. their motto is 'deny responsibility. blame the...
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Anonymous
Anonymous

You failed to provide one cogent reason why the machine (vulgar) "sucks" or what is wrong with the service, how much you spent, what efforts you have undertaken towards correc...

#1350713
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