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Update by user Apr 29, 2019
A local Cub Cadet dealer offered a complete refund of our purchase costs......seems the dealers are a LOT more consumer oriented than Cub Cadet corporate........
Original review posted by user Jan 04, 2018
So we bought a brand new Cub Cadet system in May, 2017 from Tractor Supply in Merrimack, NH. Wife and I are both over 60 and pushing lawnmowers and shoveling snow are just not in the cards for us any more.
Initially, things were fine, but after a couple dry weeks I went to mow the lawn and immediately was covered with dust and lawnclippings, down my back, in my face, eyes....it took a few days but found that the cover for the lawn bagger was NOT fitted properly, and the molded plastic cover was allowing debris to blow directly at me. After several phone calls to Cub Cadet (MTD) I was connected with Bob Schuck, who is supposedly a manager.....after not being able to mow our yard for most of the 2017 season, we finally received the replacement top cover, but now is has already snowed once.....so obviously will not know if the cover actually solves the problem or not until next year (20180 So NOW, we are in December and the first snow storm has arrived....we took painful stepps to assure every aspect of the snowblower assembly was correctly installed.....but none of that matter....less than 1/2 way through the storm the blower/auger stopped rotating....nothing is broken, nothing has popped out of place or off the pulleys.... Well guess what.....the stupid machine designers apparently went with the cheapest, weakest main drive belt they could find, and it is NOT heavy enough to handle the driving of the augers once they get loaded with snow.....so the only way to use it is to cut 6" or less wide paths through the 4" of fluffy snow, while moving the tractor at less than a snail's pace.....
I have already sent more than a couple emails to Bob Schuck, at Cub Cadet, as well as talking to the Tractor Supply store manager in Merrimack (Bryan), but neither of them has had the courtesy to call me back.......... This is NOT over......I did NOT spend nearly $4000.00 for a useless paperweight...........
Product or Service Mentioned: Cub Cadet Xt1 Lawn Tractor.
Reason of review: Bad quality.
Monetary Loss: $4000.
Preferred solution: replace with prperly designed and operating assemblies.
Cub Cadet Cons: Failure to respond to consumers in timely fashion.