Cub Cadet

We tried to order for 2 days a few parts and they had website issues. We called Customer Service on the first day we tried to order and held on line for 1 hour.

The Customer Service that answered stated there were no website issues and we could try again the next day. No offer to take our order. We tried to order again the next day; but the website issues remained. We called Customer Service again, held online for 1 hour again and finally the CS agent took our order.

When she totaled our order to pay, she charged us for shipping. She stated when you call CS to place your order; you must pay shipping. We stated why should we be charged shipping when we couldn't order online. She said she couldn't waive the shipping charge.

Then she transferred us to somewhere that supposedly they could waive the shipping charge. And provided a case number and phone number in the event we got disconnected. We waited for another hour and no one ever picked up our call. That was on our land line.

We called the number provided on our cell and the call went directly to music. We had 2 phones waiting with only music playing. We disconnected the call on our cell and called CS again and after half an hour; a CS agent finally picked up. We explained our issue and she said she could not waive the shipping charge.

Only the number we were holding for - now 1 1/2 hours on our landline. We were very calm and I asked to speak with a manager or supervisor. She said that was not possible and I needed to continue to hold for the number we were holding for 1 1/2 hours. We advised CS we were going to just hang up both calls since we spent 2 1/2 hours on hold trying to place an order with the shipping waived; and order via Amazon.com.

She didn't care. She acted like we were bothering her and just wanted us to hang up. We did hang up and ordered the parts via Amazon.com. Cub Cadet is owned by Black & Decker now.

Do I say more?

When we retire this snow blower, the new one won't be a Cub Cadet. Poorest Customer Service ever.

After 30 years of using an MTD snowblower I bought at a Wal-Mart I upgraded and gave my old unit to my son-in-law. Bought new unit in October and was just itching to use it.

Had snow this past Tuesday finally and went to use it at night after work. Had made 2 passes on driveway and kept hearing strange noise. Took it by lights of garage to look. The belt cover was loose and bouncing around.

It was never attached at the factory. They forgot to install 2 damn screws as screw holes still had paint in them. Loose cover damaged the drive belt. I called Cub Cadet, not very apologetic.

Sending me 2 screws and a new belt, but here I sit with a unit I will not use until I can install the belt cover. Have to fix it myself if I want something that will run in the next 2 weeks as the place I bought it from said they are too busy. I have had to shovel my driveway 4 times since Tuesday. So much for attention to detail and quality checks during factory assembly.

If they were inspecting their process is not effective. Makes me wonder if I can trust the unit in the future. My old MTD only failed me one time in 30 years and my son-in law and daughter have used it 3 times this week. Really can't recommend Cub Cadet right now...

unsure if I ever will be able to do so.

First impressions are hard to change if good or bad! Disappointed in Wisconsin!

Purchased a Cub Cadet XT1 Enduro in April 2022 and within a year the belts kept breaking. I left a bad review on Home Depot's website because the one local place that repairs them than could come out has ripped me off before and Cub Cadet reached out to me to have me call them, I called several times and the customer service line closes at 4:45 PM EST not 5:00 as stated.

I finally got ahold of someone a week later and they had no idea why I was asked to call and I had the wrong case # which was provided in the email. I finally broke down and called the authorized repair place and 8 weeks later they have a $356+ bill for me of course they found stuff they "had" to do before returning it to me, and after sitting for a month before they could look at it included a new battery, a air filter cover we don't remember seeing and the pick up and delivery fee. I just spent 15 minutes waiting for Cub Cadet chat to complain and got a "sorry chat closes at 5:00 PM EST message.

OH and the local place gave me an attituded when I told her I didn't have the money to get it back last week and when I told her we bought another mower because that one wasn't powerful enough for my yard so I was going to sell it anyhow, she wanted to know why I wanted it fixed if I was going to sell it, well after not having a mower for 6 weeks, and it was not working more than it was for the prior year, I needed to do something. I just hope I'm not going to regret buying a Cub Cadet Zero turn since there was limited supply left in August.

well I bought the 60'' steering wheel zero turn and about 3 months later the steering in it went out, so I took it back to the dealer and they fixed it and said because there insurance people said it was a user error they wanted me to pay $500 and I asked them why it was not on the warranty after all it is still a brand new machine they claimed that if I wanted to take the machine I would have to pay them the $500 and change. Till this day they still have the equipment and i am still being charged for something I am not in possession of, at this point I believe it should be a warranty issue and I really do not want it back.

Also at the time of purchase I and the dealer set a pay by phone with cub cadet over the phone, I gave them the information they needed and for the first few payments everything worked as it should until I called to make a payment and the Cub cadet employee whom could hardly speak or understand any English had me to give her my information again, and she ended up changing one of the numbers to my account resulting in $2300 they never received and resulting in late payments and effecting my credit score, I will admit that I lost track of 2 payments and that is totally on me. but as for now I just want them to quite charging me and I cannot get ahold of anybody to help me out.

I purchased a new battery mower (model #33AA27JBD10) from Home Depot on 3/10/23. Once I got home and charged the battery, the mower would not start.

I read manuals and checked online to no avail. I called your customer support and they sent me a list of service centers. The closest service center was 50 miles away. We loaded a truck and took it to the certified dealer along with proof of purchase on 4/5/23.

The service techs have had problems diagnosing the problem along with your service center as I have spoken to the techs. When I call your toll-free number for customer service, I am told to call me repair persons. So far, I am getting nowhere but more non-use of my purchase. I have had a new mower for five months and have not even started the mower and it has not been in my possession for four months.

I have already missed most of the grass-cutting season this year.

It is not an unreasonable expectation to be able to use a new mower when you purchase it, however not having use of the mower 5 months after the purchase is pushing the limits of patience. Please help in this matter.

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Al